Customer Relations Officer (1-year contract)
Work that powers communities.
Who We Are
Singapore Pools was established by the Singapore government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, it makes contributions to the Tote Board to fund a wide range of causes in social service, community development, sports, arts, education and health sectors.
Since 2004, over $5 billion have been channelled to the Tote Board. In addition, Singapore Pools also contributes about $2 billion annually to the Government in the form of taxes and duties. Its responsible gaming practices have been awarded the highest level of certification (Level 4) by the World Lottery Association’s Responsible Gaming Framework since 2012.
Since inception, Singapore Pools’ staff have a long-standing commitment to doing good and giving back to those in need. Staff volunteers support activities held all year round, from helping disadvantaged children, youth-at-risk, underprivileged families, and elderly, to conserving the environment.
Job Purpose
Reporting to the Branch Manager/Assistant Branch Manager, the individual will perform sales duty and prize claims.
What You'll Do
- Perform counter sales duty for betting products.
- Process prize claims for winning tickets.
- Provide Singapore Pools account application, top up and withdrawal services.
- Attend to customers’ queries and provide relevant information.
- Assist supervisor to do regular housekeeping of betting hall and queue orderliness.
Who You Are
- Minimum secondary education with customer service and cash handling experience.
- Experience in retail or F&B service.
- PC literate.
- Work shift hours.
What We Offer
- Comprehensive total rewards package
- Health & wellness benefits
- Continuous learning and upskilling opportunities
- Volunteerism and community initiatives
Only shortlisted candidates will be contacted for further career conversations.