Customer Experience Officer (1-year contract)

Singapore Pools was established by the Singapore government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, it makes contributions to the Tote Board to fund a wide range of causes in social service, community development, sports, arts, education and health sectors. 

Since 2004, over $5 billion have been channelled to the Tote Board. In addition, Singapore Pools also contributes about $2 billion annually to the Government in the form of taxes and duties. Its responsible gaming practices have been awarded the highest level of certification (Level 4) by the World Lottery Association’s Responsible Gaming Framework since 2012. 

Since inception, Singapore Pools’ staff have a long-standing commitment to doing good and giving back to those in need. Staff volunteers support activities held all year round, from helping disadvantaged children, youth-at-risk, underprivileged families, and elderly, to conserving the environment. 

• Assist walk-in customers at our retail sales points on SPPL’s offerings and provide excellent customer experience.  
• Engage Customers as part of campaign support to create awareness for that particular campaign. For example, educational campaigns (how to play horse wagering), outlet closure campaigns (alternative outlets) etc.
• Provide support for divisional or corporate initative. Examples of such initatives would include Anti Scam awareness, supporting of eKYC maker role during peak periods etc.  

• Minimally O Level/A Level/Diploma certification, with professional experience in hospitality, sales, or customer service-related roles.
• Able to work shift hours, including weekends and public holidays.
• Strong interpersonal and communication skills, with attributes such as empathy or influencing.
• You should have a good command of English and Chinese to liaise with English or Chinese speaking customer.
• Independent and a team-player with customer-oriented mindset.
• Digitally savvy with confident knowledge of digital applications.  

• Comprehensive total rewards package
• Health & wellness benefits
• Continuous learning and upskilling opportunities
• Volunteerism and community initiatives 
   

Only shortlisted candidates will be contacted for further career conversations.